Reflecting on her role in the Information and Enquiries team, Ghazala said, “Since stepping into my role on January 2024, I have had the privilege of supporting people via our telephone through their challenges by offering a listening ear and connecting them with the services we provide. Where needed, I’ve also helped signpost to additional resources. I’ve been fortunate to work with supportive colleagues who have been so generous in reaching out and offering their help.

Ghazala

“It has been truly rewarding to simply be there for people, listening and helping them navigate difficult times. I will be here to support everyone in our diverse communities in 2025 and beyond. When I’m not supporting people in my role at CPSL Mind, I enjoy spending time outdoors, surrounded by nature, whether through reading, or simply soaking in the fresh air.”

Jill also joined the new Information and Enquiries team when it was created at the beginning of 2024. However, Jill joined the CPSL Mind team before that. “I was a Good Life Facilitator, supporting individuals in the community as well as facilitating Good Mood cafes and peer support groups, says Jill.

“We answer the main telephone line and all emails which come into the general enquiries’ inbox. Over the past year, the team has developed a comprehensive understanding of the different Services which CPSL Mind offers, so that we can signpost callers to the best support for their needs. We also maintain a file of community support information to share with individuals and our aim is to give a personal response to every enquiry. In 2025, we will continue to be here to listen to what’s going on for callers and discuss how CPSL Mind might support them with their mental health.

Jill

“ Outside of work, I enjoy sewing and crochet, geocaching and kayaking (when my dodgy hips allows!).”

The CPSL Mind enquiries telephone service

The Information and Enquiries service will close on Tuesday 24^th December at 1:00pm and will re-open on 9:30am on Thursday 2^nd January.

The Information and Enquiries line is not a listening or crisis service. Our aim is to find out what support our callers might benefit from and direct them to this, either within CPSL Mind or externally. If you leave a voicemail and ask us to call you back, we will aim to do this within two working days. We can’t call back unless requested to do so. Our email address is enquiries@cpslmind.org.uk

Here is the contact number for when the service re-opens:

Contact us

0300 303 4363

enquiries@cpslmind.org.uk

*Available 9.30am – 5.00pm, Mon-Fri (Except Bank Holidays),
calls charged at standard network rate

CPSL Mind Sanctuary Service

If you are experiencing an emotional or mental health crisis, there are people who can help you. Call the NHS First Response Service on 111 and select the mental health option. CPSL Mind’s Sanctuary service will be continuing to offer 1-1 support over the festive period. Please note that the Sanctuary is a referral only service.

Whatever your experience, it is nothing to be ashamed of and talking to someone could be the first step to feeling better.

Our Sanctuary provides a safe, warm and welcoming environment in which visitors will receive practical and emotional support from friendly mental health professionals without judgement.

For more information about the CPSL Mind Sanctuary service, visit the CPSL Mind website.

The Good Life Service – Good Mood Cafes

The CPSL Mind Good Mood cafes and calm spaces will close over the festive break from Friday 20^th December and our Good Mood Cafes will re-open on Monday 6^th January 2025.

Good Life Service Manager, Mark Cooper, said, “Our Good Mood cafes provide an opportunity to meet new people to share interests, skills and wellbeing tips in an informal space to help boost your mood. The CPSL Mind website has a number of resources, such as how to develop your own wellbeing plan, which can really support you over the festive break. I would encourage people to reach out for support by accessing the contact information at the end of this blog and our team look forward to meeting and supporting people in our Good Mood cafes in the new year.”

1:1 support

People who are currently accessing The Good Life 1:1 support service will be able to keep in touch with their Good Life facilitator via email communication, as usual.

Get Help Now

If you are experiencing an emotional or mental health crisis, there are people who can help you. Call the NHS First Response Service on 111 and select the mental health option.

There is support available from other organisations:

• Samaritans are a UK-wide free to phone service. Call 116 123
• 24 hours a day, every day
• Launched by NHS Cambridgeshire & Peterborough and in partnership with the national service SHOUT, the free to use text service HEAR 85258 provides real-time support to people of all ages who are struggling with their mental health.
• The Age UK Advice Line is open on Christmas Day 8:00am-7:00pm. Call 0800 678 1602
• Refuge’s helpline for women who have experienced domestic abuse and violence is available on Christmas Day 24/7 Call 0808 2000 247
• SANEline is open between 4:00pm-10:00pm, including on Christmas Day. Call on local rate on 0300 304 7000

Visit the CPSL Mind website to read blogs and information to support you.