6 hours
Mental Health and Communication Skills
Communication is key in supporting people with their mental health, especially when they are in distress. As well as providing information to develop your awareness of mental health challenges such as stress and low mood, this course will enable you to build trust with people on calls and provide you with some techniques that can empower those who you are supporting to prioritise their own wellbeing.
Duration
Cost
£1,600
Participants
For all
Format
Online or in person
What you will learn
This course will help you learn more about the nature of mental health and common mental health challenges. You will also be able to support individuals better via calls or in person and provide helpful tools and practices to those you support.
Who the course is for
Anyone who supports people over the phone with their mental health, especially when they are in distress.
This course will help you understand how to build trust over a call and provide you with some tools to support people with their wellbeing.
By the end of the course you’ll be able to
- understand the nature of mental health
- be aware of the impact and management of stress
- be aware of common mental health conditions, treatment and support
- understand how building trust can help support clients in more challenging calls
- know how to care for their wellbeing as they support others
- know of support options available for themselves and clients.
What you will learn
This course will help you learn more about the nature of mental health and common mental health challenges. You will also be able to support individuals better via calls or in person and provide helpful tools and practices to those you support.
Who the course is for
Anyone who supports people over the phone with their mental health, especially when they are in distress.
This course will help you understand how to build trust over a call and provide you with some tools to support people with their wellbeing.
By the end of the course you’ll be able to
- understand the nature of mental health
- be aware of the impact and management of stress
- be aware of common mental health conditions, treatment and support
- understand how building trust can help support clients in more challenging calls
- know how to care for their wellbeing as they support others
- know of support options available for themselves and clients.
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