Get help now

Experiencing an emotional or mental health crisis?

There are people available to help you right now.

What is a

mental health crisis?

Anybody can experience crisis, for many different reasons and in many different ways. You may be overwhelmed by your emotions, feeling gripped by anxiety, hearing or seeing things that are frightening you or experiencing suicidal thoughts. Whatever your experience, it is nothing to be ashamed of and talking to someone could be the first step to feeling better.

In an emergency dial 999.

You can access the NHS First Response Service to speak with a mental health crisis team by calling 111 and selecting the mental health option.

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First response service

Are you in a mental health crisis?

Then call…

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Graphic of a phone with 111 and select the mental health option
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Contact information for organisations that may be able to help you:

Call 111

and select the mental health option

24 hours a day, everyday

The NHS First Response Service is available for everyone.

Call 116 123

24 hours a day, everyday

Samaritans are a UK-wide free to phone service. Another way to get in touch is via their website.

Call 0808 808 21 21

11am to 11pm, everyday

Lifeline is a free to phone service available to all residents of Cambridgeshire and Peterborough.

Call 0300 304 7000

4pm to 10pm, everyday

SANEline is a national helpline available for those aged 16 and over.

Call 0800 58 58 58

5pm to Midnight, everyday

The CALM Helpline is a UK-wide service for anyone affected by suicide or suicidal thoughts.

Call 0300 330 0630

10am to 10pm, everyday

Switchboard LGBT+ Helpline is available for those who identify as LGBT+.

Call 0808 808 4994

4pm to 11pm, Monday to Friday

The Mix offer helpline, text, web chat and email support for those aged 25 or under.

Call 0800 068 41 41

24 hours a day, everyday

PAPYRUS HOPELINEUK is available for children and young people aged 35 or under. Support is also provided for anyone with concerns about a young person.

Call 0800 1111

24 hours a day, everyday

Childline is free to call and available for young people experiencing problems or dangers in their lives.

85258

Text ‘Shout’ to the number above

24 hours a day, everyday

Shout is a free text support service for anyone who is a resident in the UK.

Call 0300 123 3393

9am to 6pm, Monday to Friday (excluding Bank Holidays)

National Mind’s Infoline provides an information and signposting service to additional options for support.

Mind Legal line: 0300 466 6463 offers legal information and general advice on mental health related law in England and Wales.

Go to: https://www.keep-your-head.com/

Keep Your Head brings together reliable information on mental health and wellbeing for children, young people and adults across Cambridgeshire and Peterborough.

85258

24/7

Launched by NHS Cambridgeshire & Peterborough and in partnership with the national service SHOUT, the free to use text service HEAR 85258 provides real-time support to people of all ages who are struggling with their mental health.

When texting the word HEAR to 85258, the person will be connected to a mental health clinician who will take them from a place of crisis to a place of calm. During the confidential and anonymous conversation, the texter will be supported and signposted to local and national mental health services.

Texting HEAR to 85258 is free, discreet and it runs 24/7. It won’t appear on any bills and requires no app, password or registration. It is available for anybody who lives, works, or studies in Cambridgeshire and Peterborough.

For more information about what mental health services are available in Cambridgeshire and Peterborough, visit www.keep-your-head.com.

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